Field Service Engineer - Mauritius (Technical Service & Sales Support)

Field Service Engineer (Technical Service & Sales Support)

Location: Mauritius
Territory: Indian Ocean Islands
Employment Type: Permanent, Full-Time
Travel: Regular travel, including overnight and multi-day trips

About the Opportunity

Our client, a leading supplier of analytical laboratory solutions across Africa, is seeking an experienced Field Service Engineer to provide technical service support while contributing to business growth through sales and customer engagement activities.

This role offers an exciting opportunity to work with advanced analytical instrumentation and laboratory technologies, supporting customers across pharmaceutical, environmental, food safety, petrochemical, mining, academic, and government sectors. The successful candidate will play a critical role in ensuring customers' laboratory instruments remain operational, compliant, and productive while identifying opportunities to support business growth.

Key Responsibilities

Installation & Commissioning

• Install, configure, and commission analytical instruments, hardware, and software.
• Configure laboratory data systems and instrument control software.
• Coordinate site readiness assessments and installation activities.
• Conduct customer acceptance and handover processes.
• Deliver operator training during implementation and commissioning.

Corrective & Preventive Maintenance

• Diagnose and repair hardware and software faults on laboratory instrumentation.
• Conduct scheduled preventive maintenance in accordance with service agreements and manufacturer requirements.
• Escalate complex technical issues and drive resolutions with suppliers and technical support teams.
• Provide both onsite and remote technical support to customers.

Compliance & Qualification Services

• Perform calibration, qualification, and performance verification activities, including IQ/OQ services.
• Maintain accurate and audit-ready compliance documentation.
• Ensure service activities meet customer and industry quality standards.

Customer Training & Technical Support

• Provide operator and application training on both hardware and software platforms.
• Support laboratory personnel in maximizing instrument performance and productivity.
• Build strong customer relationships through professional technical support and consultation.

Sales Support & Business Development

• Provide pre-sales technical support, application advice, and product demonstrations.
• Identify customer requirements and recommend suitable instrumentation, upgrades, consumables, and service solutions.
• Generate and qualify new business opportunities.
• Support quotation preparation and tender submissions.
• Promote service agreements, renewals, and after-sales solutions.
• Share market insights and customer feedback with commercial teams.

Service Administration

• Maintain accurate service reports, inventory records, and asset tracking documentation.
• Manage service tools, spare parts, and assigned equipment.
• Ensure timely and accurate reporting of field activities.

Minimum Requirements

Education

• Diploma or Degree in:
  • Chemistry
  • Analytical Chemistry
  • Biochemistry
  • Instrumentation
  • Electronics
  • Or a related scientific or technical discipline

Experience

• Minimum 3 years' hands-on experience servicing and supporting analytical laboratory instrumentation.
• Experience working with several of the following technologies:
  • AAS
  • ICP-OES
  • ICP-MS
  • UV-Vis
  • FTIR
  • TOC
  • GC
  • GC-MS
  • HPLC
  • LC-MS
  • Dissolution Systems
• Demonstrated ability to support technical sales and customer-facing activities.
• Valid driver's license and passport.

Preferred Experience

• Previous experience combining field service engineering and sales support responsibilities.
• Manufacturer product training or service certifications.
• Experience with chromatography and laboratory data management systems.
• Exposure to regulated laboratory environments including ISO 17025, GLP, and GMP.
• French language proficiency would be advantageous due to regional customer interaction.

Technical Skills & Competencies

• Strong understanding of analytical chemistry and laboratory instrumentation.
• Expertise across spectroscopy, chromatography, mass spectrometry, dissolution testing, and TOC technologies.
• Strong troubleshooting and fault-finding capabilities.
• Knowledge of instrument software, laboratory data systems, networking, and PC configuration.
• Strong customer engagement and relationship-building skills.
• Commercial awareness with the ability to identify business opportunities.
• Excellent technical report writing and presentation skills.
• Proficiency in Microsoft Office and CRM/service management systems.

Personal Attributes

The successful candidate will demonstrate:

• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Professionalism and integrity.
• Customer-focused mindset.
• Commercial awareness and business acumen.
• Resilience and adaptability.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong communication and interpersonal skills.

Working Environment

• Frequent travel across Mauritius and other African territories.
• Work within laboratory and industrial environments, including pharmaceutical, food, environmental, academic, and government facilities.
• Occasional work outside standard business hours when required to support customer needs.
• Compliance with local safety, site access, and travel requirements.

Industry: Laboratory Instrumentation / Scientific Equipment
Function: Field Service Engineering & Technical Sales Support
Location: Mauritius
Experience Level: Mid-Level Professional (3+ Years Experience)

Candidates who are immediately available or able to join within a short notice period will be strongly preferred.

#LI-DNP #LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.