Job overview
Accountable for management and service delivery excellence of a range of large sized regional and global projects as assigned, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market). Provide leadership and accountability for customer-facing activities and oversight of operational service delivery, working cross-functionally and across the opportunity lifecycle, integrating delivery into one seamless and transparent program for customers, aligned by accounts. May Collaborate with global management team and integrated partners to develop and implement strategic initiatives/solutions to expand business, partnership, strengthen overall relationship and ensure global consistency
Essential Functions
- Manage start-up of new projects using standard operating procedures and best practices, including identifying potential risks during project initiation and implementing mitigation measures to ensure seamless delivery at maintenance stage.
- Manage customer interface and communication for assigned projects/programs.
- Represent Lifecycle Safety on projects/programs and serve as the primary point of contact for internal and external customers.
- Liaise between customers and Lifecycle Safety operational teams.
- Manage customer deliverables for assigned projects/programs.
- Provide day-to-day customer-facing leadership at the project/program level.
- Oversee project planning, timelines, deliverables, scope management, quality management, and project financial management.
- Act as Solution Architect for new standalone Safety business opportunities.
- Develop and defend proposed solutions, pricing strategies, and budget assumptions.
- Serve as Safety Subject Matter Expert (SME) for governance, executive teams, and integrated partners.
- Provide leadership and accountability for customer-facing collateral and operational support.
- Collaborate cross-functionally to deliver key customer messages and strategic initiatives.
- Ensure global consistency in customer-facing materials, presentations, and meetings.
- Lead customer service activities from project scoping through proposal generation, bid defense, transition, and delivery.
- Manage project finances, including revenue recognition, invoicing, budget reviews, financial analysis, and change orders.
- Monitor project performance through key financial metrics such as revenue, costs, and contribution margin.
- Develop specialist expertise and support departmental, regional, or global initiatives as an SME.
- Partner with sales and proposal teams to support business opportunities and customer needs.
- Drive customer loyalty through strong relationships, service excellence, and effective communication.
- Lead meetings with internal and external stakeholders and provide project updates and planning strategies.
- Lead and coordinate Lifecycle Safety virtual project teams.
- Ensure project delivery aligns with customer expectations through close collaboration with operational teams.
- Support sales presentations, bid defenses, and proposal development activities.
- Define project scope and processes while incorporating strategic options for customers.
- Build long-term customer partnerships and support contract renewals and business growth.
- Identify and pursue additional opportunities with existing customers.
- Develop innovative, cross-functional solutions to meet evolving customer needs.
- Participate in client and internal audits and inspections.
- Collaborate with Quality Assurance on corrective action plans.
- Work with Lifecycle Safety Management to resolve operational issues and customer concerns.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in Health Sciences or a related field.
- 4-6 years of clinical research experience in a CRO or pharmaceutical company, including:
- 4 years in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.).
- 2 years of project management experience.
- Equivalent combination of education, training, and experience may be considered.
- Strong knowledge of global, regional, and local clinical research regulations (GCP, ICH, IQVIA SOPs).
- Working knowledge of Lifecycle Safety service lines and willingness to expand expertise.
- Strong leadership, team management, and conflict resolution skills.
- Excellent project management, planning, and organizational skills.
- PMP certification or equivalent preferred.
- Strong verbal and written communication skills.
- Ability to build networks and lead teleconferences.
- Strong collaboration, delegation, and organizational skills.
- Ability to establish and maintain effective relationships with colleagues, managers, and customers.
- Ability to manage multiple projects and competing priorities.
- Comfortable working in ambiguous environments.
- Business-oriented mindset with marketing and sales capabilities.
- Strong presentation, report writing, and customer relationship skills.
- Ability to achieve results through communication, facilitation, and negotiation in matrix organizations.
- Strong judgment, problem-solving, and decision-making skills.
- Business acumen and financial analysis capabilities, including budgeting and planning.
- Customer-focused with strong relationship-building skills.
- Effective influencing, motivating, and conflict-resolution abilities.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.