Fieldforce Team Leader
Location: Cameroon
Employment Type: Contract
About the Role
We are seeking an experienced and driven Fieldforce Team Leader to lead, coach, and develop a team of Hybrid Medical Representatives in Cameroon. This role is responsible for driving team performance, ensuring execution excellence, and supporting commercial growth through effective leadership, customer engagement, and fieldforce management.
The successful candidate will spend the majority of their time leading and coaching their team in the field while supporting the execution of commercial strategies, customer engagement initiatives, and business objectives.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and develop a team of Hybrid Medical Representatives.
- Conduct regular field coaching, performance reviews, and development discussions.
- Set clear performance expectations and ensure accountability across the team.
- Foster a culture of collaboration, agility, and execution excellence.
- Support talent development and succession planning initiatives.
Field Execution
- Ensure high-quality execution of detailing, merchandising, order-taking, and pharmacy activation programs.
- Monitor territory coverage and customer engagement activities.
- Support product launches, promotional campaigns, and business initiatives.
- Drive adherence to fieldforce standards, processes, and best practices.
Commercial Performance
- Drive achievement of team sales targets and key performance indicators.
- Monitor team productivity and fieldforce effectiveness.
- Review performance metrics and implement improvement plans where required.
- Identify opportunities to enhance customer reach, market penetration, and business growth.
Customer Engagement
- Maintain relationships with selected healthcare professionals and pharmacy customers.
- Conduct customer-facing activities and support key stakeholder engagements.
- Facilitate local educational events and activation initiatives.
- Gather market intelligence and customer insights to support business decision-making.
Reporting & Compliance
- Ensure accurate and timely reporting from all team members.
- Monitor CRM utilization and data quality.
- Escalate commercial risks and identify growth opportunities.
- Ensure compliance with company policies, procedures, and industry regulations.
Qualifications & Experience
Education
- Bachelor's Degree in Life Sciences, Pharmacy, Business, Marketing, or a related field.
Experience
- Experience within the pharmaceutical, healthcare, consumer healthcare, or FMCG industry.
- Previous experience leading, coaching, or mentoring field-based sales teams.
- Strong understanding of healthcare professional engagement and customer relationship management.
- Demonstrated success in driving team performance and achieving commercial objectives.
Key Competencies
- Team Leadership and Coaching
- Sales and Commercial Management
- Fieldforce Effectiveness
- Customer Relationship Management
- Performance Management
- CRM and Reporting
- Communication and Influencing Skills
- Planning and Organization
- Problem Solving and Decision Making
- Results-Oriented Mindset
Why Join Us?
This is an exciting opportunity to join a dynamic organization and play a key role in developing high-performing teams, strengthening customer engagement, and driving commercial success in Cameroon.
#LI-DNP #LI-CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.