Fieldforce Team Leader - Kenya
Location: Kenya
Employment Type: Contract
About the Role
We are seeking a motivated and results-oriented Fieldforce Team Leader to lead, coach, and develop a team of Hybrid Medical Representatives across Kenya. This role is responsible for driving fieldforce effectiveness, execution excellence, customer engagement, and commercial performance while fostering a high-performance culture built on accountability and continuous development.
The successful candidate will spend the majority of their time coaching and supporting team members in the field, ensuring the successful execution of sales and customer engagement strategies while contributing directly to key business objectives.
Key Responsibilities
Team Leadership & Coaching
- Lead, motivate, and develop a team of Hybrid Medical Representatives.
- Conduct regular field accompaniment and coaching sessions to enhance capability and performance.
- Set clear objectives and performance expectations for team members.
- Foster a culture of accountability, collaboration, and execution excellence.
- Support talent development and ongoing learning initiatives.
Field Execution
- Ensure the effective execution of detailing, merchandising, pharmacy activations, and promotional activities.
- Monitor territory coverage and call effectiveness to maximize customer reach.
- Support product launches and key commercial initiatives.
- Drive adherence to fieldforce standards and best practices.
Commercial Performance
- Drive achievement of team sales targets and business objectives.
- Monitor key performance indicators and implement action plans to address performance gaps.
- Analyze sales trends and identify opportunities to improve team productivity.
- Support the delivery of regional and national commercial priorities.
Customer Engagement
- Maintain relationships with selected healthcare professionals and pharmacy customers.
- Support key customer engagements and partnership initiatives.
- Facilitate educational events, training sessions, and activation programs within assigned territories.
- Gather market intelligence and customer feedback to support business decisions.
Reporting & Compliance
- Ensure timely, accurate, and complete reporting by all team members.
- Monitor CRM utilization, compliance, and data quality.
- Identify and escalate business risks and growth opportunities.
- Ensure adherence to company policies, processes, and industry regulations.
Qualifications & Experience
Education
- Bachelor's Degree in Life Sciences, Pharmacy, Business, Marketing, or a related field.
Experience
- Proven experience within the pharmaceutical, healthcare, consumer healthcare, or FMCG sector.
- Previous experience leading or coaching sales and field-based teams.
- Strong understanding of healthcare professional engagement and pharmacy operations.
- Demonstrated ability to drive commercial performance and team effectiveness.
Key Competencies
- Team Leadership and Coaching
- Sales and Commercial Acumen
- Fieldforce Management
- Customer Relationship Management
- Performance Management
- CRM Systems and Reporting
- Communication and Influencing Skills
- Problem Solving and Decision Making
- Stakeholder Management
- Results Orientation
Why Join Us?
This is an exciting opportunity to take on a leadership role within a dynamic and growing organization. You will have the opportunity to develop high-performing teams, drive meaningful customer engagement, and contribute to commercial success while building your leadership career in a fast-paced healthcare environment.
If you are passionate about people leadership, coaching, and commercial excellence, we encourage you to apply.
#LI-DNP #LI-CES
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.