Senior Client Operations Manager

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia.

Job Summary:

What You'll Be Doing:

• Establish close working relationships with global project teams, Business Development, operational teams, and appropriate Contract Research Organization counterparts to support consistent, high-quality study delivery
• Develop appropriate client governance structures and meeting schedules to communicate portfolio health, progress, risks, priorities, and actions
• Participate in client operational committees, bid defense meetings, capabilities presentations, audits, and other client meetings as needed
• Review lessons learned, best practices, client requirements, budgets, Key Performance Indicators, Master Service Agreement commitments, customer survey results, and improvement actions with internal stakeholders
• Define and communicate client-specific standards, coordinate related training, and proactively manage changes to client requirements
• Track performance metrics and Service Level Agreements while driving process improvements and corrective actions through completion
• Develop clear communication plans and facilitate effective internal meetings, client calls, and portfolio reviews
• Support technical reviews and proposal development while promoting best practices and process improvements across IQVIA Laboratories
  

What We Are Looking For:

• A bachelor’s degree in sciences or a related field is preferred
• 7 years of clinical or research industry experience, including 5 years project management experience, is preferred
• Experience with project budgets, performance metrics, Key Performance Indicators, and Service Level Agreements
• Knowledge of global clinical project operations, client governance practices, and Master Service Agreement requirements
• Familiarity with study delivery in accordance with the International Council for Harmonisation E6 Guideline for Good Clinical Practice
• Other equivalent combination of education, training, and experience may be accepted in lieu of a degree
  

The Knowledge, Skills and Abilities Needed for This Role:

• Excellent organizational, analytical, and problem-solving skills
• Ability to resolve complex problems by gaining cooperation and coordinating effectively across multiple departments
• Adaptability and flexibility in a fast-paced working environment
• Ability to manage global project activities with urgency, deliver high-quality work, and drive actions to completion with minimal supervision
• Clear and effective communication skills across departments, geographic regions, senior leadership groups, and global client teams
• Strong understanding of assigned client expectations, requirements, and business needs
• Ability to establish and maintain effective working relationships with colleagues, managers, operational partners, and clients
  

What We Offer You: