The Revenue Analyst supports revenue realization and collections activities across a portfolio of large global pharmaceutical customers. This role is responsible for managing customer accounts, researching invoice and payment issues, resolving billing disputes, and driving timely cash collection. The successful candidate will act as a key liaison between customers and internal business partners to troubleshoot complex issues, remove payment barriers, and ensure efficient revenue recovery. The position requiresstronganalyticalskills,exceptionalorganization,effectivecommunication,andtheabilitytomanageahigh-volumeportfolioinafast-pacedglobalenvironment.
Key Responsibilities
Manage aportfolioofapproximately10to20largepharmaceuticalcustomeraccounts.
Monitor agingreports,outstandingbalances,paymenttrends,andcollectionperformance.
Investigate andresolveinvoicedisputes,paymentdelays,purchaseorderdiscrepancies,andbilling-relatedissues.
Collaborate withBilling,ProjectFinance,Operations,Sales,andcustomerstakeholderstodriveissueresolution.
Build strongworkingrelationshipswithcustomerswhilemanagingchallengingconversationsprofessionallyandeffectively.
Support monthlycashcollectiontargetsandrevenuerealizationobjectives.
Maintain accurateaccountdocumentation,follow-upactivities,andcollectionrecords.
Prepare reportsandperformanalysistosupportcustomerreviewsandbusinessdecisions.
Identify processimprovementandautomationopportunitiestoenhanceoperationalefficiency.
Serve asafacilitatorbetweeninternalandexternalstakeholderstoensuretimelypaymentapprovalandissueresolution.
Demonstrated ability to influence stakeholders, negotiate payment solutions, and manage difficult customer conversations.
Ability to work independently, prioritize activities, and drive complex issues to resolution with limited supervision.
English communication skills (written and verbal) required, with the ability to interact effectively with global customers and stakeholders.
Requirements
Bachelor's degreeinFinance,BusinessAdministration,Economics,Accounting,orrelatedfield.
Previous experienceinAccountsReceivable,Collections,Billing,CustomerFinancialServices,RevenueOperations,Finance,orrelatedareaspreferred.
Strong analyticalandproblem-solvingskills.
Proven abilitytomanagemultipleprioritiesandlargevolumesofinformationsimultaneously.
Excellent verbalandwrittencommunicationskills.
Customer-focused mindsetwithstrongstakeholdermanagementcapabilities.
Advanced organizationalandfollow-upskills.
Strong Excelskills,includingdataanalysisandreporting.
Experience withMicrosoftOfficeapplications.
Experience withERPsystemssuchasPeopleSoftisaplus.
Experience withSalesforce,CRMplatforms,processimprovementinitiatives,orautomationprojectsishighlydesirable.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.