Associate Client Operations Director

Valencia, United States of America | 全职岗位 | 混合模式 | R1557701

Three diverse colleagues smile while collaborating with their devices at a whiteboard.

We are seeking an Associate Client Operations Director to join IQVIA Laboratories at Valencia, CA.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Summary:

As an Associate Client Operations Director, you will serve as the strategic operational lead for assigned client portfolios, ensuring excellence in service delivery, client satisfaction, and financial oversight across global studies and programs. You will partner with clients and cross-functional teams to drive governance, continuous improvement, and high-quality project execution while strengthening long-term client relationships.

What You'll Be Doing:

Lead operational oversight of assigned client portfolios, ensuring consistent, high-quality delivery across global studies and programs
Build and maintain strong partnerships with clients, Global Project Services, Business Development, laboratory operations, and other cross-functional stakeholders
Drive internal and external governance activities, including strategic reviews, performance discussions, and executive-level client meetings
Monitor project performance through budgets, KPIs, SLAs, customer feedback, and client-specific requirements, implementing corrective actions when needed
Represent IQVIA in bid defenses, capabilities presentations, audits, and strategic client interactions
Establish, maintain, and communicate client standards, best practices, and process improvements across global teams
Facilitate effective communication between project teams and clients, ensuring alignment on expectations, risks, timelines, and deliverables
Mentor and support team members while contributing to organizational initiatives, training programs, and operational excellence efforts

What We Are Looking For:

Bachelor's degree in Science or a related field is preferred
An equivalent combination of education, training, and experience may be accepted in lieu of a degree
A minimum of 7 years of clinical research, laboratory, or related industry experience is preferred
A minimum of 5 years of project management experience is preferred
Strong knowledge of global project services operations and customer portfolio management
Experience managing client governance activities, budgets, key performance indicators (KPIs), service level agreements (SLAs), and Master Service Agreements (MSAs)
Demonstrated ability to review study delivery metrics, identify improvement opportunities, and implement operational best practices across global programs
Knowledge of client standards management, customer requirements, and process improvement methodologies
Ability to perform work in accordance with ICH E6 Good Clinical Practice (GCP) guidelines

The Knowledge, Skills and Abilities Needed for This Role:

Strong organizational, analytical, and problem-solving skills with the ability to manage complex priorities
Ability to influence stakeholders and drive collaboration across multiple departments, functions, and geographic regions
Excellent verbal and written communication skills with the ability to effectively engage global clients and senior leadership
Ability to work independently, exercise sound judgment, and drive initiatives to completion with minimal supervision
Adaptability and flexibility in a fast-paced, matrixed, global environment
Proven ability to establish and maintain effective working relationships with colleagues, managers, clients, and external partners

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $96,600.00 - $224,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.